Technology
AI across support and engineering for a 300-person tech company
A technology company's teams were all using AI differently, with no standardisation and no measurement. We built the platform, connected their ticketing and project tools, trained 45 engineers, and made every team a builder.
40%
Faster ticket handling
45
Engineers enabled
4 wks
To production
The challenge
A 300-person technology company had AI access but every engineer used it differently. The support team manually copied ticket data in for every interaction. There were no standardised workflows, no shared platform, and no measurement of what was working. With 200+ tickets per day, the inconsistency was costing hours.
The solution
Mapped high-value use cases for support and engineering. Built a shared platform and reusable components for common incident patterns, code review, and documentation. Enabled team leads to onboard new engineers to the workflows. Built custom integrations into the ticketing system and project management tool so engineers could access ticket context, related incidents, and sprint information directly, with human approval required on every write-back action.
The outcome
45 engineers trained with standardised, governed workflows
Approximately 40% reduction in average ticket handling time
200+ tickets per day processed with AI assistance
Engineers approve all write-back actions before changes commit
Reusable components reducing onboarding time for new staff
Start here
Book a call. We will show you what production AI looks like for your business.
Tell us where you are: stalled pilots, a platform you are evaluating, or teams you want building. We will map the highest-value use cases and show you a realistic path to production. No obligation, no slides.